This Privacy Policy explains how Calgary Renovators(“we”, “us” or “our”) handles personal information when you use this website, ask for an estimate or communicate with us. As an Alberta business, our practices are guided by Alberta's Personal Information Protection Act (PIPA).
Information we collect
We may collect:
- Contact details, such as your name, phone number and email address.
- Project details, such as your message, property area, photos you later choose to send, requested work and quote or scheduling information.
- Technical information, such as IP address, browser or device information, requested pages and security logs that our hosting infrastructure may process when you visit the site.
- Cookie preferences, stored in your browser so we can remember your choice. See our Cookies Policy.
How we use your information
We use personal information only for reasonable purposes, including to:
- respond to your enquiry and arrange a walkthrough;
- prepare, discuss and deliver estimates or services;
- keep business, tax and project records;
- protect the website and prevent spam, fraud or misuse; and
- meet legal, insurance and regulatory obligations.
We do not sell or rent personal information, and we do not use estimate requests for unrelated marketing without permission.
Consent
When you send an estimate request or contact us, you consent to us using the information for that request and the resulting business relationship. You may withdraw consent for optional uses at any time, subject to legal or contractual limits. Withdrawing consent may prevent us from completing a request that depends on that information.
Service providers and disclosure
We share information only when reasonably necessary with service providers that help operate the business, such as website hosting and security providers, Resend for contact-form email delivery, and professional advisers. They may process information outside Alberta or Canada, where it is subject to local law. We may also disclose information when required by law, or with your consent.
Retention and safeguards
We retain information only as long as reasonably needed for the purposes described above and for applicable business, tax, legal or insurance requirements. We use reasonable administrative and technical safeguards appropriate to the information. No internet transmission or storage system can be guaranteed completely secure.
Your privacy rights
Subject to PIPA and any applicable exceptions, you may ask to access or correct your personal information, ask how it has been used or disclosed, or withdraw consent for optional uses. We may need to verify your identity before completing a request.
Contact our privacy contact
Questions, requests or concerns can be sent to our designated privacy contact at hello@calgaryrenovators.ca. You may also contact the Office of the Information and Privacy Commissioner of Alberta if you have an unresolved concern.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will appear on this page with a revised effective date.